Frequently Asked Questions
What are your business hours?
You can reach us by phone between 9:00 a.m. and 6:00 p.m. EST/EDT on weekdays. After hours, leave a voicemail or send an email—we’ll get back to you as soon as possible.
Monday – 9AM to 6PM EST
Tuesday – 9AM to 6PM EST
Wednesday – 9AM to 6PM EST
Thursday – 9AM to 6PM EST
Friday – 9AM to 6PM EST
Who can order from Medical Global Services?
We accept orders from licensed medical professionals across all specialties. Some products, however, may require proof of appropriate licensure. If you are ordering on behalf of a clinic, medical spa, or practice under a medical director, you may use their license with a signed authorization form, which you can request from your sales representative.
Is there a minimum order quantity for wholesale pricing?
No minimum required—wholesale pricing begins at one unit. The more you order, the more you save. Ask your sales representative for details on bulk pricing tiers.
What payment methods does Medical Global Services accept?
We currently accept Visa, Mastercard, and American Express. Please note that we do not offer credit terms at this time.
What currency are your prices listed in?
All prices are listed in USD. While we may provide local currency estimates for convenience, your final payment will be processed in US dollars.
Does Medical Global Services offer price matching?
Yes, we do. If you’re paying less elsewhere for the same product, with identical packaging, terms, and conditions, show us the receipt or invoice and we’ll do our best to match it.
Do you offer referral incentives?
Yes. Refer a fellow medical professional to Medical Global Services, and once they place at least $3,000 worth of orders, you’ll receive $500 in account credit to use on any product. The more referrals you send, the more rewards you can earn.
I can’t find the product I need. Can you help?
Yes. If you don’t see the item in our catalog, just reach out. We frequently receive new inventory and can often source specific products at competitive wholesale prices.
Where do your products come from?
Our products are sourced directly from original manufacturers in Europe and other reputable regions. We only supply authentic, high-quality items trusted by professionals worldwide.
Are your products genuine?
Absolutely. Every product is original, sealed, and shipped in its manufacturer’s packaging. Many include a holographic seal or other identifiers to confirm authenticity. Upon delivery, please inspect all packaging and seals. If anything seems off, contact us immediately.
Are your products different from those from my local distributor?
They may have slight packaging differences depending on the region, but the contents are typically identical. Many top manufacturers use a single production facility and adjust labeling for compliance in different markets. Our products meet international standards and come from the same trusted factories.
What are Medical Global Services’ policies?
- Shipping Policy
- Privacy Policy
- Terms and Conditions
How do I place an order?
First, create your free account online or by phone. Then you can browse our catalog and check out via our website—or place your order directly through a sales rep by phone, fax, or email.
How can I contact Medical Global Services?
đź“ž +1-431-430-3198
📧 info@medicalglobalservices.com